Upload failed on iOS

Support - Mobile
1

Hi there,

First of all, thank you for developing such a useful tool for field data collection. We’ve recently started using it to gather seagrass data, both in intertidal and underwater environments, and it’s been working flawlessly. I’ve also shared it with several new data collectors without any issues.

However, yesterday I built a new app, and for some reason, the upload is now failing. When I check the upload queue, I can see that an “unauthorized” entry is blocking the rest of the uploads. Unfortunately, I can’t find a way to remove this failed upload and allow the queue to proceed.

Would there be any way to either discard this problematic entry or download the data locally before resetting the queue? I’m concerned that resetting it directly might cause the loss of the data already collected.

Thank you very much for your help and for such a great tool.

Best regards,

f.

2

Can you tell the version of mobile app and CyberTracker desktop software? I guess you don’t have the newest versions.

according “ I can’t find a way to remove this failed upload and allow the queue to proceed.” => Can you find this file with a file commander directly on your phone in /data/org.cybertracker.mobile.ct/files/… (example is Android). May be if you can delete this wrong file and it helps.

Good luck, Holger

3

Thanks for your quick response, Holger. I finally found a way to download the data from my phone in json format and convert it to csv with the same format as the rest of the project. Then I deleted all local data and queued uploads (I couldn’t just select one, I had to delete all) from my phone and that removed the error. Now the initial data is not in the online project but at least I have it locally which is good enough!

So issue solved, thank you.