RE: [CyberTracker Support] Reset to start screen after sync not working

Support - Classic
1

Hi Graeme,

I adjusted the subject of the email, per Holger.

This feature has not changed and continues to work for me. The “sync” in this case refers to a USB connection, where the desktop pulls the data off the device.

Cheers,

-Justin

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2

Thanks Justin.

The ‘Reset to start screen after sync’ is not working for me on several Samsung A11 & A21s phones running Android 11. The ‘Reset to start screen after sync’ is checked under ‘Edit Application’ General tab.

For example when a phone is sync’d:

  1. The screen on the phone does not return to the start screen
  2. A single select screen where numbers turn red after they have been used remain red.

The ‘Reset to start screen after sync’ works fine on phones running CT v3.514.

Cheers,

Graeme

3

Hi Graeme,

This is correct, the reset happens the next time you open the project.

There is no way for the app to notice that the files have been downloaded.

Cheers,
-Justin

4

Thanks Justin.

Yes that works, it is just a different process than the older CT versions.

Cheers,

Graeme