I am using cybertracking online. I have several projects that contains “Photo” and “Numbered list” screens. Around 10 days ago, the screens that contains “photo” stopped working: when opening it on my phone, it just shows the title, but the rest of the screen is blank. I think this happened after an update from cybertracker. Since 3 days ago, the same happened with the numbered list. The title that I gave to my numbered list is still visible, but the rest of the screen is empty. I am using Android, but it is not just my phone, my partner has also Android and the same happened to his phone. However, my collegue with an iPhone is not experiencing these problems. Has anyone else with Android phone experienced these problems? Is there a way to fix this easily? Thank you very much.
Myself and several members of my team with android phones are also experiencing the same problem you described with both these screens. I have tried deleting the screens and re-inserting them in the projects, and re-publishing the projects, but the same occurs. Does anyone have a solution to resolve this issue as it is important for me to have both screens in my projects?
Hi. We got the same issue. We are also using Andoids.
I emailed Louis and this was his answer:
Dear Rosanne,
Justin, our mobile developer, is looking at the problem. I will let you know when we have resolved the issue.
Kind regards,
Louis
You can now download the fix from the Play Store.
Kind regards,
Louis
Hi Louis and Justin,
Thank you so much for sorting out this issue, much appreciated!
Kind regards
Jonathan