No puedo descargar la información que ha sido enviada al hosting.

Hola a todos. Hace ya 15 días que no he podido descargar la información que está en el hosting, venía funcionando muy bien, ya revisé y los datos están en la cuenta FTP, pero al intentar descargarla no sucede nada, como si no hubieran datos. Lo he tenido que hacer manualmente y organizar cada dato. El hosting que utilizo es Free Hostia. Muchas gracias por cualquier ayuda.

Translation → Hello everyone. It has been 15 days since I have been able to download the information that is in the hosting, it had been working very well, I already checked and the data is in the FTP account, but when trying to download it nothing happens, as if there were no data. I had to do it manually and organize each piece of data. The hosting I use is Free Host. Thank you very much for any help.

Question: How you are “trying to download”? And what are your next steps? For instance: I would download ctx-files from FTP-Server into new “Import”-Folder on my PC. Than I use “import data” function in CyberTracker.

Holger, Germany