Mobile app stopped running and won't open

Support - Mobile
1

Hello,
I recently updated a project and transferred it to the mobile app via USB but when I try to open the app it doesnt load and says “cybertracker has stopped running” followed by “cybertracker keeps stopping”. I have tried uninstalling/reinstalling and deleting any related folders with no luck. My tablet is running Android 7. Did it finally age out? Is there any way to keep using the app?? Everything worked fine just a ciuple of days ago so I’m at a loss.
Thanks!
Sharna

2

Hi Sharna,

Something slipped through our testing as we upgraded some of the components.

I am hoping to fix this, but in the meantime, it is probably worth locking at build 516. So uninstall CyberTracker from the device and then manually install the APK from here.

Apologies for the inconvenience.

Cheers,
-Justin

3

Hi! I do face a similar issue currently with my BlackView devices (Android 10 & 12), so I don’t think you aged out Sharna :wink: Thanks Justin for the advice on going back to version 516 instead of 524, it seems to be working so far on my side :slight_smile:

4

I have a fix in the store pipeline which should work for both issues. Hopefully things will be working again by tomorrow morning.

1 Like
5

Hi,

I’m experiencing a similar issue. I can use almost all my projects normally, except for the one that involves taking pictures. As soon as I click on it, CyberTracker crashes, making it impossible for me to collect data using this feature, while it was perfectly working before.

Thank you in advance for your help with this matter.

Best,

Gwen

6

Hi Gwen,

Are you using the new CyberTracker online?

Thanks

7

Hi Justin,
Yes, I am using CyberTracker online.
I have updated with the last version but it is still not working.

8

Could you please share a link to your project? The camera is working well on my tests.

Which device are you using?

Thanks!

9

Here the link Quick Access - CyberTracker Online
My device is currently a Redmi 9A Version MIUI Global 12.5.3.
Thank you.

10

Hi Gwen,

Actually, this link won’t work because I do not have your credentials.

Instead, could you please send me a bug report from the device. This is under the main Settings page at the bottom.

Thanks!

11

Hi Justin,
I see. Here is my bug report https://we.tl/t-XPBUwUVBXV
Best,
Gwen

12

Hi Justin,
The problem seems to be fixed since the last night new update.
Thanks for this.
Best,
Gwen

1 Like
13

Hi Justin,
Apparently, I spoke too soon — the issue is still there.
I wonder if it stopped working because I added some features to the project (for instance, some branch), which may have made it more complex than before…
Best,
Gwen

14

Please try reloading the project on your device, so remove and then reload.

Thanks!

15

Jeez, I’m apparently facing the same issue when trying to use the QR code—the app crashes.
I tried uninstalling and reinstalling it on my phone, but now I don’t see any of my projects on the app anymore. And when I try to scan the QR code again, it just crashes.
I can’t collect any data at all anymore—this is really blocking everything!

16

Could you please send me a QR code or link to your app?

17

Hi Justin,

Apparently it works well on the phone of my colleagues. That’s weird because it was perfectly working before in my phone as well. But know I cannot have any projets anymore. Just using the QR code is crashing the app.
Here a link of one of my app : https://cybertrackerwiki.org/applink?x=ewogICJjb25uZWN0b3IiOiAiQ1RPIiwKICAic2VydmVyIjogImh0dHBzOi8vb25saW5lLmN5YmVydHJhY2tlci5vcmcvIiwKICAidG9rZW4iOiAiODQ4RkQwMkNDNjBGMThFMUJCNzY1REU0Njg3MjdGQzg0OTc4RTMyRTU5NTY5NEIzN0E4REJEQUFEODFBQUZFRC0xIiwKICAiZm9ybUlkIjogImFiZDA2NzdlLWIyYmMtNDA0ZS05OGM1LWQ3MmQzYzg4OTBhMiIsCiAgImxhdW5jaCI6IHRydWUKfQ==

18

Hi Gwen,

Have you tried a hard reset on your phone?

Remember to make a backup of all your data before you hard reset your phone