Mobile App Reporting Bug, Can't Open Project

Support - Mobile
1

Hello!
My mobile CyberTracker app on my tablet will open, but once I select my project it immediately closes and a banner comes up saying “CyberTracker closed because this app has a bug. Try updating this app after its developer provides a fix for this error”.
I use CT on 4 Samsung tablets and this is the only one that is having this issue.
Any help is very much appreciated!

Thanks,
Morgan

2

Hi Morgan,

If you send me (justin@cybertracker.org) a bug report from the device (under the main Settings page), I will check it out.

Otherwise, I would recommend uninstalling and re-installing CyberTracker.

Cheers,
-Justin

1 Like
3

Hi Morgan, my only idea is to remove CyberTracker App and delete all CyberTracker folder from device. Than restart device and try again. This procedure helps me sometimes if I had similar problem. Good luck!

1 Like
4

Thank you!
I did that with all my devices and it seemed to work. Apparently the latest update on the mobile devices caused CT to have a bug. Appreciate the help!