Mobile App integrated with EarthRanger crashing (iPhone)

Support - Mobile
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1

Hello,

I’ve been experiencing crashes within a minute of opening the mobile app on an iPhone for the past few weeks, which has disrupted data collection, syncing and prevented access to data for analysis and reporting. Before a month ago, it was working without any issues - hoping for any advice on how to fix this and avoid further delays, thank you :slight_smile:

2

Hi Alessandra,

Could you please send me a bug report from the crashing device?

This is an option at the bottom of the main settings page.

Thanks

3

Hi Justin,

I found the bug report option, but the app won’t stay open long enough to complete it.

Thanks,

Alessandra