Hello
I am using Webbinstall/ web transfer for a project, A few users have reported that each time they launch the project they have to wait for up to 5 minutes for the project to load because it is looking for updates. I have occasionally had this experience and was able to work around it my putting my phone in flight mode.
This is not a great solution. Why does this happen to some people and not others even though they are using the same project? Is there anything I can do e.g. in configuring the transfer to prevent this. Could this have anything to do with the settings of individual phones?
Regards
Eren Turak, Sydney
Hi Eren,
WebInstall projects check if an update is available on launch, so this is most likely the cause.
The check itself is a single HTTP call, so it should be very fast, depending on where you have hosted the DEF file. If we want to turn this off, we could add something to the DEF file and then pick it up in the mobile app. However, then you would need to ask your users to manually update when something changes.
Cheers,
-Justin
OK thanks Justin
It would certainly be useful to have this option. I think that this only happens where there is no mobile phone reception (and possibly where the reception is weak). I have certainly had that experience in Australia and the two colleagues who just reported it are in Brazil and South Africa. It appears as if the CyberTracker keeps trying to find the phone connection and ends up launching after trying for a few minutes.
Regards
Eren
Hi Eren,
I have reworked the update system in build 415+.
The system now checks for updates in the background and prompts the user as needed. We no longer block launch. Let me know if you see any other issues here.
Cheers,
-Justin