Download data from smartphone fails

Dear all,

I am using CT for data collection for the wildlife inventory in a park. The database is contained in a folder in a computer and the data collected from the smartphone is regularly loaded into the cybertracker database on the computer. However when uploading the data as usual I noticed that the file where the cybertracker database is located on the computer has been renamed. And I cannot load the data from the smartphone into the CT database. Can someone help me how to solve this problem please

Your data is in the “orphans” file and you have to import it.
Once the data is imported, rename your database or keep the current name, but it is imperative to download the application again in your mobile device.