data downloaded as .CTT file

Support - Classic
1

Hello All,

We have installed the CT app on Samsung Galaxy phones in order to collect long term research data on wild animals and it has worked wonderfully for years. However, we recently experienced an issue where data from one of these phones was downloaded as an unreadable .CTT file. Has anyone else experienced this and/or have advice on how to fix it? Many thanks in advance!

Kat

2

Hi Kathrine,

You can rename the .CTT file to .CTX and it should work.

Cheers,
-Justin

3

Hi Justin,

Thanks so much for the advice. We will try this.

All the best, Kathrine

4

Hi Justin,

I’m experiencing the exact same issue as mentioned by Kathrine.
This is the 1st time I experience this specific issue after many years of using the app.

As you suggested, I renamed the .CTT file to .CTX and it does not work. The file name shows .CTX but the file type remains CTT. I still can’t manually import the file and the data does not show in the database.

Any suggestions, please.

5

I manage to get the CTT converted to CTX and imported the file manually.
All sorted. Phew!!

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