Data download issue

Support - Classic
1

Hi,

I am using Cybertracker Classic v3.537 and collecting data on some Android devices with versions 9 to 14. Since the last Mobil App update (1.0.604), it has been impossible to synchronise data with the desktop. When I try to update, it says ‘downloading data’, but in the end it shows a message saying ‘0 sightings, 0 tracks, 1090 files downloaded’. The number of downloaded files increases, but I can’t find them in any system folder and the data are not downloaded in the database (it’s not a filtering problem). I can find this data on the device in the backup folder as CTX files. I have tried reinstalling the desktop version and doing a repair, but I can’t fix the problem. Can someone help me with this issue?

Thanks in advance.

2

Hi Adrian,

Could you please try exporting the data first? This is from the options menu in your mobile app.

We have had a lot of challenges retrieving data from the mobile device as Google policies have updated.

Cheers,
-Justin

3

Hi Justin,

I tried exporting the data. It seems to work fine in Android version 14, but not in versions 9 or 13. The app looks a bit different on these versions. I have attached an image of the versions 9 and 13 app.

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4

Hi Adrian,

In this case, you are using an online mechanism to send the data instead of USB.

Cheers,
-Justin

5

Thank you, Justin.
I have reviewed my projects. In efect, changing the transfer options in the database properties I could export the data. However, at first i had selected the option “Backup (CTX)” for upload and download. Changing this option to “File share (CTX)” or “FTP (CTX)” I have the “export data option” activated. I have solved my dowloand data issues but It would be more useful to have an automatic download like in the old versions.

6

Hi Adrian,

If you want automatic download, then I recommend the Publish mechanism. It does not use USB and so you do not have to worry about cables, etc.

Cheers,
-Justin

7

Hi Justin,

I have used this option for some of my projects, but for others I prefer USB mode. It could be the best option :thinking:

Many thanks!!

8

Hi

I wanted if there still an option to sync data using a USB cable? We currently rely on USB syncing in some situations, so I was wondering whether this feature is still available or if it has been removed in the new version.