Dear Justin,
I’m an experienced user of Cybertracker and I’m facing a problem I never had before.
I have a database called « AdLib ». I had to change its folder location and a couple of elements on it. I thus needed to re-install it on the field phone so that it known where to put the data from this « new » AdLib database. To do so :
-
I opened my cybertracker desktop app, plug my phone, click on « install (USB)».
-
It says « installation successful » BUT I got at this stage a new output in System-> Logs → UploadUrl :
INFO: Upload started from C:\Users\responsable\Documents\CyberTracker\System\Outgoing\ at 28/09/2024 12:00:40
STATUS: No files to upload
INFO: Upload started from C:\Users\responsable\Documents\CyberTracker\System\Outgoing\ at 28/09/2024 12:02:10
STATUS: No files to upload
INFO: Upload started from C:\Users\responsable\Documents\CyberTracker\System\Outgoing\ at 28/09/2024 12:03:04
STATUS: No files to upload
INFO: Upload started from C:\Users\responsable\Documents\CyberTracker\System\Outgoing\ at 28/09/2024 12:03:11
STATUS: No files to upload
-
Nonetheless, the updated apps installs well on the phone
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Then, I enter data on the phone AdLib apps
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I plug my phone again to computer, open cybertracker on desktop, press « download data »
Here, I have the following message : « 1 sighting(s), 0 tracks, 0 file(s) download»
- But then the data do not show up in the database…
I can however find the data in the « backup » folder (not in the orphans, meaning that it did recognize which database to load the data into but didn’t).
I also at this stage have new output file in System-> Logs ->Download:
INFO: Download started at: 28/09/2024 12:19:21 3.533
INFO: ConnectCE fail (Device not found)
INFO: ConnectSD fail (Device not found)
INFO: ConnectWPD success ()
INFO: Download instance started at: 28/09/2024 12:19:22
INFO: Execute: Target is %Database%AdLib.MDB
INFO: Execute: 1 sighting(s) downloaded
INFO: Execute: 0 waypoint(s) downloaded
INFO: Execute: 0 log entries downloaded
INFO: Execute: 1883 element(s) downloaded
INFO: Execute: %Staging%AdLib_79F6428E_827AF9D6A10B4945972AD1D461305856.CTT created successfully
INFO: Completed succesfully at: 28/09/2024 12:19:22
INFO: ConnectWPD success (Device not found)
INFO: ConnectWPD success (Error searching for folder)
INFO: Download completed at: 28/09/2024 12:19:24
I tried to re-installed cybertracker on computer desktop and on the phone (via playstore). Same problem. I tried to create a new « simple » database from scratch and here it works (I can download data into this new database). So I wonder if my AdLib database is corrupted but I have 10 « old » databases and they all do the same bug. So unlikely.
Could you please give me some advice ?
Many thanks
Alice